To OPHIR, about the powermeter

Original:

Dear Sir/Madam:

    Our Energy detector (PE10-V2, S/N:119907) made by OPHIR do not work again,    We are looking for the solution to sure if the detector was damaged by the peak intensity that over than its damage threshold ( there is some obviously scars on the detect area ) or just the question of  electron signal .If it is allowed, could you give us the standard electron check procedure to confirm the question of our detector ? and suggest us the ways to make our detector work again.

Sincerely,

Modified:

Dear Sir/Madam:

    Our Energy detector (PE10-V2, S/N:119907) made by OPHIR  is not functioning.  There is nothing showing up in the LCD screen when we plugged in the power and turned on the power switch. We did check the power and found it to be o.k. We are not sure if it is a problem with the detector chip or the electronics. Although we did found some small damage spots on the surface of the detector chip, we guess it may not be severe enough to cause a problem. Could you please give me an instruction for the procedure to find and fix the problem? Or, if you recommend we should send it back, please give me an RMA number.

  Thank you for your assistance! 

Sincerely,